The following procedure is followed for Wash/Dry/Fold loads:
Wen's 123 Cleaners is not responsible for shrinkage, fading, or colors that bleed during the routine implementation of the wash, dry, fold process. It is the customer’s responsibility to ensure that all clothing dropped off for laundry is suitable to be machine-washed in cold or warm water and dried on high heat. It is the customer’s responsibility to ensure that the laundry bag can be fully closed, so that clothes do not fall out.
Wen's 123 Cleaners will refund each lost or damaged item in a wash, dry, fold order up to a depreciated value of $50. In the event that a whole bag is damaged or missing, We will refund up to a depreciated value of $250. Please take these policies into account when dropping off your clothing, especially in regards to wash, dry, fold laundry bags. We recommend that especially delicate or valuable items are sent to be dry-clean or launder individually.